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Frequently Asked Questions
Everything you need to know about Popup+
Popup+ — Announcement Bars, Offer Popups & Lead Capture for Shopify
Popup+ is an all-in-one Shopify app that lets you create beautiful announcement bars, offer popups, countdown timers, and lead capture forms — all without writing a single line of code.
Any Questions? Find Answers Here.
Popup+ is a Shopify app by OctSpace that lets you create announcement bars, offer popups, countdown timers, and lead capture forms for your store. It helps you communicate promotions, collect emails and phone numbers, and drive conversions — all from a no-code visual editor.
Popup+ does not have a permanent free plan, but every new install starts with a 14-day free trial on the plan of your choice. Cancel before the trial ends and you won't be charged. Plans are $100/month or $1,000/year (save $200).
Popup+ supports several popup types:
- Announcement Bars — Header or footer bars for shipping, sales, and store updates
- Offer Popups — Promote discounts, new arrivals, and limited-time deals
- Countdown Timers — Create urgency with FOMO-fueling countdowns
- Lead Capture Popups — Collect email and phone with a scratch-card reveal mechanic and optional discount code
No coding is required. Popup+ features a fully visual editor where you can customize colors, fonts, images, and content with live preview. You can also add custom CSS if you want fine-grained control.
Yes. Popup+ works with all Shopify themes including Online Store 1.0 and 2.0 themes. The app injects a lightweight script that is compatible across all major browsers and devices.
You can add a countdown timer to any offer popup or announcement bar. Set a specific end date and time, and the timer will count down in real time for your visitors — creating a sense of urgency that drives faster purchase decisions.
The Lead Capture Popup lets you collect visitor emails and phone numbers using an engaging scratch-card mechanic. When a visitor submits their contact info, they "scratch" to reveal a discount code — making sign-up feel rewarding and increasing conversion rates. All collected leads are stored in your Popup+ dashboard.
Yes. Popup+ Pro includes a Klaviyo integration. You can connect your Klaviyo account and automatically sync email and phone leads from Lead Capture Popups directly into your Klaviyo lists — including support for double opt-in (public API) and direct list add (private API key).
To connect, go to Lead Popup → Klaviyo in the Popup+ dashboard and enter either your Public Site ID (for double opt-in) or your Private API Key (for direct list add), along with your Email List ID and optional SMS List ID.
To connect, go to Lead Popup → Klaviyo in the Popup+ dashboard and enter either your Public Site ID (for double opt-in) or your Private API Key (for direct list add), along with your Email List ID and optional SMS List ID.
Once your Klaviyo integration is set up, Popup+ adds every new subscriber directly to your Klaviyo list. Klaviyo automatically fires a "Joined List" event whenever someone is added — which you can use to trigger a welcome email flow. Here's how to set it up:
- In Klaviyo, go to Flows → Create Flow → Build Your Own
- Set the trigger to "Joined List" and select your email list
- Add an Email action — write your welcome message, include the discount code if needed
- Set the flow status to Live
Public Site ID uses Klaviyo's client-side subscription API. Subscribers receive a double opt-in confirmation email and must click to confirm before being added to your list. This is the most compliant option for email marketing.
Private API Key uses Klaviyo's server-side API to add profiles directly to your list without a confirmation email. This means subscribers are added instantly and your welcome flow fires immediately. Use this if you prefer a frictionless signup experience and handle consent through your popup's own terms/legal text.
If both are provided, Popup+ uses the Private API Key. You can find your Private API Key in Klaviyo under Account → Settings → API Keys → Create Private API Key (requires Lists: Read/Write and Profiles: Write scopes).
Private API Key uses Klaviyo's server-side API to add profiles directly to your list without a confirmation email. This means subscribers are added instantly and your welcome flow fires immediately. Use this if you prefer a frictionless signup experience and handle consent through your popup's own terms/legal text.
If both are provided, Popup+ uses the Private API Key. You can find your Private API Key in Klaviyo under Account → Settings → API Keys → Create Private API Key (requires Lists: Read/Write and Profiles: Write scopes).
Yes. Popup+'s strategic targeting lets you control exactly where and when your popups appear. Show a popup only on product pages, specific collections, or the cart page. You can also set display rules based on visit frequency and timing.
Popup+ currently supports five languages in the admin dashboard: English, French, Spanish, German, and Portuguese. You can also write your popup content in any language to reach your customers globally.
The Popup+ analytics dashboard shows views, clicks, click-through rate (CTR), unique interactions, and most popular regions for each popup. You can filter by date range (today, last 7 days, last 30 days, or custom) to measure campaign performance over time.
Both plans include all features — unlimited lead capture popups, scratch card gamification, Klaviyo email & SMS sync, exit intent/scroll/delay triggers, teaser floating button, page targeting & exclusions, conversion analytics, and priority support. The only difference is billing: Monthly at $100/month, or Annual at $1,000/year (saving $200 vs monthly).
Simply click "Install Now" on this page or find Popup+ on the Shopify App Store. After installing, you'll be taken to the Popup+ dashboard where you can create your first popup in minutes. No API keys or external services are needed.
Yes. You can reach the OctSpace support team via live chat (Tawk.to widget on this site) or through the in-app support link. Pro plan customers receive priority support with faster response times.
